Delivery Options | TensCare Ltd

Delivery Options

IMPORTANT INFORMATION 

In the past days, we have faced delays with Royal Mail services and due to staff shortages and larger shipping than normal, packages are taking 2-15 days for UK delivery and 5-25 days for EU delivery. There is no guarantee on shipping with Royal Mail any more. and to continue helping you to receive the orders on time, we have reduced the price during the period of COVID-19 from £6.95 to £4.50 for Next Day Delivery service.

Please bear in mind the information below mary vary during the pandemic. 

All orders now offer FREE Royal Mail 2nd class delivery within the UK, arriving within 3-5 working days (please note, Royal Mail deliveries can take up to 5 working days during busy periods).

Orders placed before 3 pm Monday to Friday are dispatched on the same day (not including weekends and bank holidays).

Orders placed with Next Working Day delivery (£6.95) on Friday before 3 pm will be delivered on Monday, and orders placed after 3pm Friday and over the weekend will be dispatched on Monday for delivery on Tuesday.

Next Working Day delivery is delivered by Weygroup APC for individual customer orders. Weygroup PAC provides customers with a text alert on the morning of delivery, confirming the consignment number.

Orders placed with Next Working Day delivery may take up to two working days for certain postcodes.

All orders placed after 3 pm will be dispatched on the next working weekday (Monday to Friday excluding weekends and bank holidays).
For more information regarding UK Bank Holidays, please see bottom of page.

Postage Options:

  • Royal Mail 2nd Class (delivery within 2-5 working days including Saturdays) = FREE
  • Next Working Day Courier (Next working day delivery excluding Saturdays - the best option for guaranteed on-time delivery) = £6.95.
  • Royal Mail Saturday Signed For (Saturday delivery – requires signature) = £13.50
  • Royal Mail International Signed For - Europe (delivery within 3-5 days - requires signature) = £12.60
  • Royal Mail International Signed For - Rest of the World (delivery within 5-7 days - requires signature) = £16.00

Royal Mail International Signed For is the only option available for deliveries outside of the UK.

IMPORTANT INFORMATION: The delivery prices as stated above do not include any customs charges or handling. These may incur additional costs depending on customs controls. Always check with your local customs office.

 

PLEASE NOTEWorking Days are Monday to Friday. This excludes weekends and bank holidays. Stated times are according to GMT (UTC+00:00) London time zone.

We deliver to the following EU member states: Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.