Privacy & Cookie Policy

TensCare is committed to preserving the privacy of all its visitors and logged in users. By entering your personal information on this website you accept that your information may be retained and used by TensCare and third parties involved in TensCare's data processing and order fulfilment.

When you use this website we may log information about your use of the site, which will be used to monitor, maintain and improve the quality of service. This may include occasional requests for you to provide additional information voluntarily for the use of third party services or software.

We may also collect information regarding your transactions which is necessary for us to process your requests, orders, payments and refunds. Such information may include your name, address, contact details, billing information, payment details and birth due-date. This information may also be retained for internal record keeping, monitoring and improvement of the website and the goods and services we offer, or for follow up customer care purposes. Your information or statistical summaries of your activities at the website may be passed to third parties to provide measurement services and target ads, and may be used by Google Analytics solely for the purpose of fulfilling these objectives. Users who do not want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) running on websites to prohibit sending information to Google Analytics and can be downloaded here https://tools.google.com/dlpage/gaoptout

We would like to keep you up-to-date with news of new products, special offers and other information that we think may be of interest to you. If you opt in for this kind of communication, your information may be used for these purposes by TensCare, third party suppliers who were directly connected with the delivery of your order(s), or third party suppliers who manage communications, promotions or competitions for us. We will not disclose, sell, lease or distribute your information to anyone else other than described here without your permission unless we are required to do so by law.

This website requires the use of cookies to maintain your identity and preferences. A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device (see www.aboutcookies.org for more information about cookies). Your use of the website may be impaired should you disable your browser from storing cookies. We may use cookies to temporarily store data saved on forms or to track your movements on the website for the sole purpose of analytical data.

We will retain your information for as long as the law requires and will employ security measures to protect it from unauthorised use or accidental loss. You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee may be payable for us to process such requests.

YOUR ACCOUNT

By using TensCare’s website and creating an account you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the My Account area of the website.

You must not use your TensCare account: (i) in any way that causes, or is likely to cause, TensCare’s website, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Logged in users may post reviews, comments and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not, in the absence of valid notification, the obligation) to remove or edit such content. If you believe that any content on or advertised for sale on TensCare contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on TensCare, please notify us by contacting us and we will respond.

If you post content or submit material, and unless we indicate otherwise, you grant: (a) TensCare a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) TensCare, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to TensCare including the execution of deeds and documents, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify TensCare for all claims brought by a third party against TensCare arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content (Notice Form) arising out of or on the grounds of, or originating from the content that you have communicated to us.