Recently, many Chinese customers have contacted us to verify the authenticity of the products they purchased. We discovered a large number of unauthorized products have emerged on “Taobao” and other online shopping platforms in China. Products that have not been sold by an authorized dealer may not be authentic or have a valid warranty.
In view of this, we formally declare:
1. We are negotiating with the “Taobao” to request the removal of these unauthorized products, and we reserve the legal responsibility for those merchants to abuse the “Tenscare” brand and related product image.
2. In order to ensure that consumers can purchase genuine and effective Tenscare products, we will label the information and authorized stores of our Chinese agency as follows, hoping to protect the interests of consumers.
Authorized store links below:
Thank you for choosing Tenscare, we hope that you have a fantastic experience with our products.